We want you to love what you ordered because every piece is intentionally made to reflect your story. If something doesn’t feel quite right, here’s how we can help:

 

Contact Us First

If you have or experience any issues with your order, please reach out to us at hello@brandedandlabeled.com within 72 hours (3 days) of delivery. We’re here Monday through Friday, 9 AM–5 PM EST, and will respond within 24 business hours.

 

Returns & Exchanges

At this time, we only offer exchanges or store credit for eligible items. Because many of our pieces are made to order, we do not offer refunds.
We’ll gladly offer an exchange or store credit on non-personalized/ custom items if:

• Your item is unused, unworn, unwashed, and in its original condition with tags still attached

• You contact us within 72 hours (3 days) of receiving your order as shown in the item tracking history

• Your return is shipped back within 7 days of delivery

Customers are responsible for return shipping costs unless the item arrived damaged or there was an error on our end.

*Please note: Customized and personalized items, including, but not limited to, monogrammed items, custom/wholesale, and items with slight changes to the original design, returns/exchanges are NOT available on such items. 

Additional non-returnable items:

• Bulk orders
• Gift cards
• Store credit
• Socks
• Stickers
• Hats/ beanies
• Clearance/ Final sale items

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong item, please email us within 3 days of delivery with your order number and a photo of the issue, and we’ll make it right ASAP! 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

Returns (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved for your return, you will be issued a store credit via email for the amount you paid, less shipping cost within 5 business days of receiving your returned item.

 

Late or missing store credit (if applicable):

If you haven’t received your store credit and it is outside of the 5 business day time frame, please contact us at hello@brandedandlabeled.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@brandedandlabeled.com and we will contact you with information regarding next steps. 

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of your return minus shipping costs. Once the returned item is received, a store credit will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a store credit to the gift giver at the email used during time of purchase.

 

Shipping returns

To return your product, you should mail your product to:

BRANDED & LABELED, LLC

3676 Shadow Ridge Dr.

High Point, NC 27265

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a store credit, the cost of return shipping will be deducted from your store credit.

Depending on where you live, the time it may take for us to receive your returned product may vary.

When shipping your item(s) back, we encourage you to consider using a trackable shipping service and/or purchasing shipping insurance in the event your item(s) are lost during transit.

 

Lost or Stolen Packages

Branded & Labeled, LLC is not responsible for lost or stolen packages. If the tracking says “delivered” and you did not receive your purchase, please be sure to contact the shipping carrier used for assistance. If you suspect your package has been stolen, please notify your shipping courier and local authorities.

If you return an item(s) to us as the result of a return, and the package is lost and/or not delivered to us, you as the customer are responsible for contacting the shipping courier you selected and following any instructions advised by them.

 

Address Changes

Address changes must be made during regular business hours, Monday – Friday 9am-5pm EST within 2 hours of the purchase date/time. Although, we can not make any promises that we will be able to change/update the shipping address before it ships, we do understand that mistakes happen and will certainly do our best to help out if you contact us quickly after making your purchase and before the shipping label is created. Once a shipping label is created, we are no longer responsible for your package in the event that it is shipped to an incorrectly provided address. You will need to contact the shipping carrier for further assistance at that time.

In the event that a wrong address is entered during the checkout process and the customer has not notified us via email within 2 hours of placing the order and the shipping label has been created an/or shipped, if the package is delivered or returned to sender, the customer will be responsible for paying the additional/duplicate shipping costs prior to having the item re-shipped.

 

Need help?

If you have questions about sizing or fit before ordering, don’t hesitate to reach out,  we’re always happy to help!